Frequently Asked Questions
Find answers to common questions about your Urban Planet experience
How do I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay.
Can I modify or cancel my order after it's placed?
To ensure fast delivery, we process orders quickly. Please contact customer service within 30 minutes of placement to request changes.
How do I determine my size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our brand-specific charts.
Do you restock items that are sold out?
We frequently restock popular items. You can sign up for 'Back in Stock' notifications on the specific product page.
Is my personal information secure?
Yes, we use industry-standard SSL encryption to protect your data and ensure a secure shopping environment.